What is the difference between other knowledgebase and this ?
Other knowledgebase will get you all the pages with the keyword you are searching. But we give you one answer only and they are objective to the point. Getting you close enough, is not good enough for us. Expert can work on one answer and make it more versatile by covering wider aspects.

What is the difference between a book and this knowledgebase ?
Experts write everything they know in the form of book and their job is done. But in this case, you do not have to read the entire book. You ask the question, the tool will pull out; every help text, picture, video, flow chart, parts and tools needed and put all of them together and give it to you in one shot. For example if you have to change oil in the car, it will give you procedure on how to do it. What tools required, what supplies are required, all the associated questions will also answered in case it was necessary.

I am an OEM, Can I use this product to give it out as user/troubleshooting manual ?
Absolutely. This way if you still get a phone call, you can update the knowledgebase, which is a living document.

Some of our products are getting older; the people involved are either retiring or moving up ?
This is meant to capture knowledge. Only because the astronomers for years captured the knowledge; we know, what we know today. Otherwise we will still be asking the same question whether the Earth is flat or round? Capturing the knowledge is essential for the next generations.

If I capture the knowledge, wouldn’t I loose my job ?
Did agricultural machinery put all of us, without food? No. By improving the method of working, we improve the standard of life. With new technology, experts will be improvising the Knowledgebase system and also giving feedback to the Engineering to build a better product. Repetitive work is avoided and focused on value added work. Actually the work is more secure because the standard of work is higher and it cannot be moved. Always a richer country does the more intellectual job. We can move the textile worker job out, but not how we make the jet engine. The stability of the job comes from the intellectual level and not the repetitiveness of it. If the intellectual level is not risen, the job loss will eventually come not within, but from outside in a bigger way.

Can our manufacturing process use the product in the shop floor ?
Absolutely. If a USER has to find an ME to get an answer, it takes time. Every ME in the shop and assembly floor knows that they spend half the time answering the same question to different people.

Who else can use this ?
  Shop floor in manufacturing / assembly
  Universities to teach students
  Tech support to customers
  Every department in a company like accounting, HR, Receiving etc
  If some one is answering any question more than once in their work month, they should use it.

I understand an Expert have to create a Knowledgebase. But I am always busy ?
That is the reason one needs to create it. When someone comes to an expert and asks a question, expert should ask himself a question, if this question will be asked once more this week?. If the answer is yes. Take 10 minutes and create a knowledgebase and give it to the person as a printout. Use the feedback to improve it. Expert may never have to do this again. Alternately we have a network of experts who can capture the knowledge for you avoiding the initial work.

Does knowledgebase always give an answer ?
Knowledgebase may solve 85% of the problems. The knowledgebase matures as it is used more and more. It is always good to have a library of past problems called Case base. We have a very detailed module on this also.

My company has several different branches including some overseas ?
The tool has user management tools. You can define the users and give them different levels of access.

We have several product lines and we have number of experts for each product line ?
Expert can be given different product responsibility. Several experts can use the tool at one time, working on different products.

Can we have our internal users/customers use it on their own ?
Yes. In web version, with password and login they can access it anytime even from their homes. The knowledge can be served through individual computers or web servers through out the world. It can be transferred 24 hours and in different languages. The tool breaks time, language and distance barrier and is available to the needed all the time. By means of subscription experts/companies can generate income for their knowledge.

Our Customers have several equipment of different models ?
The product has asset management tools built in. After a company/user is defined, the asset belongs to a company can also be defined.

Some of our equipment has several components interchangeable like having the same engine in different cars. Do we have redo the knowledgebase every time for a new product ?
This is the special feature of the product. If you already have a knowledgebase done for a particular product, and the next product is introduced with similar components, it is as good as a drag and drop. You edit the knowledge only in one place. Every place will have this information updated. It is not like keeping a word file for every piece of info, where it needs to be changed in so many places.

Can we use the product for phone support ?
Definitely. Phone support person can be trained to answer the question, leaving the expert for other important things. The product has special tools, which will convert the reports into word file. At one click the knowledge can be emailed or faxed. The phone support time can be reduced to 1 minute from 25 minutes.

We already have some data. Can that be converted ?
All your present data can be converted and used.

Can any Picture file be used ?
All the generic picture files, like jpg, tiff etc can be used as pictures.

I have been doing phone support for 15 years. I have several folders full of information and pictures and a lot of books. How will this tool be useful ?
The tool will be useful to eliminate all the papers. Another added thing is you do not have to remember the logic every time. For example in machine tool industry phone support engineer has to go through the ladder to figure out the reason every time. As one gets older you might have noticed how much one learns and forgets. You do it only once here.